All Esparter supported services will include a Digital Service Playbook as one of the deliverables. The playbook content will include the broad vision and goals of the service along with the standard BDD documentation needed on all projects. Further, the deployment, hosting and support processes will all be detailed to a common standard.
The key aims and benefits of Esparter’s Digital Service Playbook are to
- Make it easy for anyone coming fresh to the project to understand the whole picture, project direction, and the software
- Reduce support costs by supplying a project reference for team members and those joining the project or supporting the service in the future
- Improve project communication and efficiency by providing a central guide for everyone to follow
- Provide living and reliable documentation for as long as the service is operational